Reliable Partnership
Partnership and trust are the notions we value the most. Being your trusted partner is our ultimate goal, and we’ll make every effort to achieve it.
We have far-reaching expertise in helping production teams from LSPs of all shapes and sizes from various countries to overcome their challenges, find the solutions best-suited to their needs and to ensure end-clients’ complete satisfaction.
Our People are Your People
Our experienced team is here to listen to and analyse your needs before taking appropriate action to provide you with the best possible solution. Mutual understanding between LSPs’ project managers as they work on both sides of a project is crucial. As fellow language industry experts, we speak the same language, understand your complex needs and follow your instructions to the letter. We are here to work as an extension of your team and facilitate your everyday tasks by taking them off your plate.
Adaptability & Availability
Language services enable communication, open doors to new markets and even resolve conflicts. This means that sometimes language services are needed as a matter of urgency, as clients require faster deliveries or the details of a project, such as content, terminology or instructions, to be altered at short notice.
We are used to this aspect of the industry and know how to adapt accordingly thanks to a wealth of experience in handling large, complex and urgent projects, and use of various language technologies.
Collaboration on Quality
Quality really matters! However, perception of quality may differ from one client to another depending on the purpose for which translated material is used.
We believe that quality is built on three pillars:
- a good understanding of the client’s needs
- well-defined and clear processes that enable the team to work smoothly
- careful selection of the most suitable resources (people and tools) for a given project.
Therefore, as there’s no ‘one-size-fits-all’ solution when it comes to quality, clearly identified and communicated needs help to build better mutual understanding. The more clarity there is, the better suited our service will be to your project.
Certification under three international standards, ISO 9001:2015, ISO 17100:2015 and 18587:2017, means our procedures and quality metrics are up to date, and we are following the best recognised industry practices. Our experience in the field means that we can adapt to your requirements and market changes.
Complete Confidentiality
We’re well aware of the importance that LSPs and their clients place on data security and confidentiality. Rest assured we take it very seriously, and all of our in-house staff and external resources are bound by confidentiality and non-disclosure agreements. We also use a reliable TMS system to ensure that file transfers are entirely secure.
Expecting an upcoming translation project?
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